Privacy Policy

Supreme Chemicals (Pty) Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with us online, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or place an order (name, email, phone, company, address).
• Subscribe to our newsletter or download technical documents.
• Communicate with our customer support team.
• Upload files via our contact forms (attachments).

Automatically collected information includes IP address, browser type, operating system, referring URLs, and pages visited (via cookies).

2. How We Use Your Information

We use your personal information for the following purposes:

• To process orders, invoices, and shipments.
• To respond to inquiries and provide technical support.
• To improve our website, products, and services.
• To send you important updates (e.g., product recalls, safety notices).
• To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Service providers: Shipping carriers, payment processors, IT hosting services – only as necessary to fulfil our services.
• Legal authorities: When required by law, court order, or to protect our rights or public safety.
• Business transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and you use our website at your own risk.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can disable cookies through your browser settings, but some features may not function properly.

6. Your Rights

Under applicable data protection laws (including South Africa's POPIA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information (subject to legal retention requirements).
• Object to certain processing activities.
• Withdraw consent at any time.

To exercise these rights, please contact us at privacy@thesupremelab.co.za.

7. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, customer records are kept for 7 years after the last transaction.

8. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third‑party websites.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Privacy Officer
Supreme Chemicals (Pty) Ltd
Southdowns Ridge Office Park, John Vorster Dr, Irene, Centurion, 0062, South Africa
Email: privacy@thesupremelab.co.za
Phone: +27 73 114 8649